Shipping Policy

Standard processing time is between 2-5 working days, Monday through Friday 10 am to 4 pm Eastern Standard Time. We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 48 hours before you need it! It's always best to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.
We always ship from warehouses located in CA, USA or China. USA customers orders always ship out from USA by USPS or UPS, unless there is no stock, we will ship out from China. Other country orders will ship out from China, by DHL, UPS, TNT. The warehouse of USA.

Cancel & Exchange Order Notice:

1.If you cancel order or exchange before we ship out(subject to the system send you tracking number), we will full refund to your original payment immediately or exchange hair for you, it is free.

2.Orders can't be canceled or exchange once the parcel is shipped out (system has sent you tracking number), if you want to refund, please return it back, and it will apply the "refund and return policy"

Notice:

For custom items (colorful hair and wigs, such as red,blue,green,ombre hair), it could not be cancelled or exchanged.

please contact support@vanlovhair.com if you want to do some changes or cancel.

Order Processing Time

If you place the order on Weekend or Chinese holidays,your order will be dispatched on the next working day.In some cases delivery may take longer than stated due to security and customs clearance.

Wrong Address Disclaimer

We want to make sure you receive your new hair, so make sure you enter the correct shipping address and correct contact name of the person who will be able to receive it. And all the express do not accept Po.box address, it is not same. This is your responsibility. Triple check it!!

If you make a mistake, or things change, write to us immediately at support@vanlovhair.com and we may be able to modify your order. We can’t make any promises, as we process and ship our orders as fast as possible, but we’ll do our best for you!

Once your order is shipped out, you will receive an email about the tracking information.Please allow 24 hours for the tracking information to show.

Tracking and Receiving Your Order

If you want to track the order, or any problem with the delivery status,please contact the courier before contacting us support@vanlovhair.com

Please Noticed:

One day in a week won't process orders-- U.S Saturday. Shipping companies all close on Sunday. Please choose the right shipping method with concern after Friday.
Processing & shipping times may be extended during sales & holidays.
Discounts cannot be applied or changed after you've made your purchase.
Multiple discounts cannot be applied to orders.
Orders will only be remained for 5 working days after placement when phone number missingor unclear address. Longer than that, order will be canceled and money will be returned accordingly. So pls make sure that you leave correct shipping address and telephone number when place order.

The following conditions will be borne by the buyer:

If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the buyer.
The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
The buyer shall bear the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.

Who Pay For Return/Exchange Shipping Charge ?

Detail Return&Exchange Policy, Please Click Here

1: 30 calendar day no reason refund and return((custom items are not applicable))

✓ buyer pay for shipping charge when return, if buyer exchange hair, please pay for return shipping charge and seller shipping new hair shipping charge.

2.Seller shipped wrong color/length/hairstyle to me((Item not fit description))

✓seller pay for return shipping charge and exchange new hair shipping charge if buyer choose exchange hair,please contact with us before return.

3.The hair quality problems((For defective products))

✓seller pay for new hair shipping charge if it is hair quality issue, please provide pictures or video to prove, it will be easier to process it.

USA customers order

USA customers orders always ship out from China warehouse by DHL,FEDEX,UPS. Items ship from China warehouse usually takes 2-6 working days.

CA customers order

CA customers orders always ship out from China warehouse by DHLor FEDEX., delivered time is 3-5 working days.

EUR Customers order

EUR customers orders always ship out from China warehouse by DHLor FEDEX,TNT,DPEX, delivered time is 4-7 working days.

Other Customers order

Other customers orders always ship out from China warehouse by DHL or DPEX, and delivered time is 4-7 working days.

Tips:

North America Shipping Country：

United States, Canada, Mexico-Free Shipping